Reset Forgotten Passwords

There are so many passwords online to remember! So if you or your student forget your password to access Xello, you can reset it again through a reset link by email.

Reset Passwords via Email

To reset a forgotten student or educator password, click on the Having trouble signing in? link on the Sign In page. The user will receive an email with password reset instructions.

Warning: This registration link expires seven (7) days after being sent. If it expires before the password has been reset, the user will need to get in touch with you to have it sent again.

Reset Student Passwords

If a student doesn't have an email address associated with their Xello account, an educator can reset their password for them.

To reset a student’s password:

  1. From your Educator Tools, search for the student in the search bar at the top of the page. Click on the student's name.
  2. From the top right of the student profile page, click Options and select Create Temporary Password.
  3. Note: If the student already has a temporary password and hasn't used it to create their own, it will ask if you're sure you want to reset the password.
  4. Click Yes to make a temporary password. Record it and provide it to the student.
  5. When the student logs in with their temporary password, they will be prompted to create their own.

Still need help? Contact Us Contact Us