Invoicing and Payment Options

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Check out invoicing and payment option information below. Read the frequently asked questions about payment forms, invoicing and approval, and the billing cycle.

Acceptable Payment Forms

What forms of payment does Xello accept?

We accept payment by credit card, check, or direct deposit.

Credit Card Options

We accept MasterCard or VISA. Please contact our Accounting team at 1-800-965-8541 ext. 180 to arrange payment.

Direct Deposit Options

Your direct deposit information can be provided by emailing our Accounting Department at AR@xello.world.

Invoicing and Approval

When will I be invoiced?

Your account will be invoiced on the date specified on your quote. If a date is not specified, you'll be invoiced on the date the renewal is approved.

If you'd like to approve your renewal quote but don't want to be invoiced right away, you can change your invoice date during the online approval process. Specify an invoice date any time between the current date and up to two weeks beyond the start of the new subscription period.

If you have further questions about your renewal quote, please contact your Success Manager.

I need to use a Purchase Order but don’t have a PO number yet. Can I still approve?

Yes, you can approve the renewal and provide the Purchase Order number to us at a later date.

Billing Cycle

Can I change my billing cycle?

To discuss a change to your renewal and billing cycle, please contact your Success Manager.

Can I pay in installments?

Unfortunately, Xello payments cannot be made in installments. If you'd like to speak with somebody about payment options, please reach out to our Accounting team at AR@xello.world or 1-800-965-8541 ext. 180.