Send a transcript out-of-network via email

userEducator Xello productXello 6-12 Time2 minutes

If a student has requested a transcript be sent to an institution that is out-of-network (OON), send the transcript to the school via email through Xello and still track the date it was sent.

FYIFYI: Transcript requests are labeled as either in-network or out-of-network. Not all institutions are set up on their end to receive transcripts digitally from the National Student Clearinghouse, these are listed as out-of-network. Institutions that are set up on their end to receive transcripts digitally are labeled as in-network.

To make sending transcripts easier and more accurate, Xello has collected the Transcript and Receiving office email addresses for many out-of-network schools. The addresses were sourced directly from the college's website.

To send a student’s requested transcript to an institution that is out-of-network:

  1. From your educator account, click Features and select College Planning.
    Click to enlarge
    • Or, from your dashboard, click the College Planning card.
  2. Next to Transcripts, click the number above Ready to send to open the list of requests ready to send.
    College Planning page open with Transcripts tile highlighted
    Click to enlarge
    College Planning page open with Transcripts tile highlighted
  3. Browse or use the search bar directly above the student list to locate the student whose transcript you wish to send.
  4. From the far right of the student name, click the three dot icon and select Send to institution by email.
    Transcripts page in Xello on the Latest Request tab. The three dot icon next to a student name is open with Send to Institution by Email highlighted
    Click to enlarge
    Transcripts page in Xello on the Latest Request tab. The three dot icon next to a student name is open with Send to Institution by Email highlighted
  5. From the action box, select an email address to the send the transcript to. If none is available, enter the email address of the institution, and click Send.
    Transcripts page in Xello on the Latest Request tab. The three dot icon next to a student name is open with Send to Institution by Email highlighted
    Click to enlarge
    Transcripts page in Xello on the Latest Request tab. The three dot icon next to a student name is open with Send to Institution by Email highlighted
    • Your student will be able to track the transcript progress in their account.

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Additional resources

  • pdfPDF
    PDFStudent quick guide on transcripts

    Quick guide for students on how to request transcripts, create an application tracker and view the progress of their transcript request.

  • pdfPDF
    PDFEducator quick guide on transcripts

    Quick reference document on how educators fulfill student transcript requests in Xello.

  • pdfShort video
    Short videoPaying for college - student-facing video New

    Help students learn how to navigate their financial aid options. From applying for FAFSA to learning about scholarships, grants, work-study, and loans (also available in Spanish).

  • live webinarRecording
    RecordingCollege Planning Tools in Xello

    Learn how Xello’s suite of College Planning tools can help you empower your US college-bound students stay organized and on track with college information gathering, planning, and application tracking.

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