Upload a transcript when "Not started"

userEducator Xello productXello 6-12 Time2 minutes

Occasionally, when fulfilling student requests, you might come across a student's transcript status listed as "Not started". This could be because of one of the following reasons:

  • The transcript hasn't been imported yet
  • It's in the process of being imported
  • A matching transcript was not found for the student
noteNote: Only those with administrator or user level access can create or make these changes. To learn more about educator access and permissions, read the article on Educator Permissions.

How to import a transcript for a student when the status is "Not started":

  1. From your educator account, under Features, click College and select Application manager.
    Educator account in Xello. In the left menu, Features is open. The College menu is also open and the cursor is selecting Application manager.
    Click to enlarge
    Educator account in Xello. In the left menu, Features is open. The College menu is also open and the cursor is selecting Application manager.
    • Or, from your dashboard, click the College applications banner.
  2. Locate the student and click the progress wheel to open a side panel with the student's requests.
  3. Next to the transcript request, click the three-dot icon and select Upload transcript. A modal window will open.
    Student college application request is open. "Initital transcript" has a status of "Not started". The cursor is clicking the three-dot menu and selecting Upload transcript
    Click to enlarge
    Student college application request is open. "Initital transcript" has a status of "Not started". The cursor is clicking the three-dot menu and selecting Upload transcript
  4. Drag and drop the PDF file into the window, or click Choose a Local File to select the PDF from your computer.
  5. Select the type of transcript (Initial, Mid-year, or Final), and click Import.
    Pop up window asking which Transcript type the user is uploading: Initial, Mid-Year, or Final
    Click to enlarge
    Pop up window asking which Transcript type the user is uploading: Initial, Mid-Year, or Final
    • It can take up to 30 minutes for the imported transcript to show under the Imported tab.
      noteFYI: If after 30 minutes the transcript is still listed as "Not started" you may need to match the transcript to the correct student. For details, read Match a transcript.

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Additional resources

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