Unmatched transcripts rarely happen and if they do, it’s usually because a student name or ID on the transcript doesn’t match with one in the student list in Xello. You can fix this by manually matching transcripts to the correct student.
To match a transcript to a student:
- From your educator account, click Features and select College Planning.
- Or, from your dashboard, click the College Planning card.
- Next to Transcripts, click Manage.
- On the Transcripts page, click the Unmatched tab to show the list of transcripts not currently matched to any students.
- Choose the transcript you wish to match and from the far right of the student name, click the three dot icon and select Match to student.
- To view a copy of the transcript before matching, click View transcript.
- The next page will show the name on the transcript, and a list of students who don’t yet have a transcript matched to them. Determine the corresponding student and click Match.
- If a student has already been matched with a transcript, an action box will give you the option to Replace the previous transcript or to cancel the action.
Additional resources
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PDFPDFStudent quick guide on transcripts
Quick guide for students on how to request transcripts, create an application tracker and view the progress of their transcript request.
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PDFPDFEducator quick guide on transcripts
Quick reference document on how educators fulfill student transcript requests in Xello.
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Help students learn how to navigate their financial aid options. From applying for FAFSA to learning about scholarships, grants, work-study, and loans (also available in Spanish).
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Learn how Xello’s suite of College Planning tools can help you empower your US college-bound students stay organized and on track with college information gathering, planning, and application tracking.