Access your message centre

Your messages are housed in a central location where you can view all unread, opened, and previously sent messages, and craft and send a new one. A notification dot on your avatar in Xello will indicate if you have unopened messages.

To access your message centre:

1. From the top right of any page in your Educator Account, click on your name and from the dropdown, select Messages.
   

   Click to enlarge

   
2. The Inbox tab opens to view unopened and read messages. Click the Sent tab to view messages you've sent.
3. Click on a message to read and reply.

Back to top

In-context messaging

While in your educator account, keep an eye out for the Send message button. Find this button located at the top of any list of students, in three dot menus, or in student groups you've created. After selecting the students you want to message from the list, use this button to pull up an action window where you can write the message and add any necessary attachments before sending.

Examples of where the Send message button is accessed include:

• The student list and each student's profile
• Assignment list and each Assignment profile
• List of student groups and each group profile
• Any returned list of students from a report

Message notifications

You and your students will receive a notification if you have a new, unread message.

Educator notifications

Educators receive an email every time a new message is sent. The full contents of the message are displayed in the email with a link or instructions to log in. Educators also have a notification dot on their avatar.

Student notifications

Students who have their email address saved in Xello will receive an email. The full contents of the message are displayed with a link or instructions to log in. All students have a notification dot on their avatar when they have an unread message.

Permissions and access

A few additional notes about messaging in Xello:

• Admin and User access types can message all students at their institution. Limited access users can message their assigned students.
  FYI: To learn more about educator access and permissions, check out Educator Permissions.
• Students can only initiate messages to their assigned educators.
• Students can reply to a message sent from any educator.