Track a sent recommendation letter

userEducator Xello productXello 6-12 Time1 minute

Once a student’s recommendation letter has been sent to the institution, you can track whether the institution has received it. If the institution received the letter but didn’t open it in time, the status will indicate that the letter has expired.

To track a sent recommendation letter:

  1. From your Educator account, click Features and select College Planning.
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    • Or, from your dashboard, click the College Planning card.
  2. Next to Recommendation letters, click Manage.
    Recommendation Letters tile highlighted on College Planning page
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    Recommendation Letters tile highlighted on College Planning page
  3. Click the Sent tab.
    Recommendation Letters page in Xello with the cursor over the "Sent" tab
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    Recommendation Letters page in Xello with the cursor over the "Sent" tab
  4. Sort the list by column headings such as student, referrer, or status.

Recommendation letter statuses are as follows:

  • Sent: The letter has been sent by Parchment, email, or another delivery method.
  • Delivered: The letter has been made available to the recipient.
  • Downloaded: The letter was downloaded or sent to the institution's admission system.
  • Expired: The letter wasn't downloaded within the delivery window.
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