Track a sent recommendation letter

userEducator Xello productXello 6-12 Time1 minute

Once a student’s recommendation letter has been sent to the institution, you can track whether the institution has received it. If the institution received the letter but didn’t open it in time, the status will indicate that the letter has expired.

To track a sent recommendation letter:

  1. From your educator account, under Features, click College and select Application manager.
    Educator account in Xello. In the left menu, Features is open. The College menu is also open and the cursor is selecting Application manager.
    Click to enlarge
    Educator account in Xello. In the left menu, Features is open. The College menu is also open and the cursor is selecting Application manager.
    • Or, from your dashboard, click the College applications banner.
  2. Click View all to open the full list of document requests.
    Educator account in Xello, on the Application manager page. The "View all" button is highlighted and the cursor is clicking it.
    Click to enlarge
    Educator account in Xello, on the Application manager page. The "View all" button is highlighted and the cursor is clicking it.
  3. Use the search bar directly above the student list to locate the student.
    Document requests page in Xello. The search bar is highlighted
    Click to enlarge
    Document requests page in Xello. The search bar is highlighted
  4. Click the student's progress wheel to open a side panel with their requests.
  5. In the History section, next to the request, view the status and delivery details.
    A student's list of requested college documents. In the History section there is a letter of recommendation that has a status of delivered. In the Delivery details column is the Parchment ID for the letter.
    Click to enlarge
    A student's list of requested college documents. In the History section there is a letter of recommendation that has a status of delivered. In the Delivery details column is the Parchment ID for the letter.

Recommendation letter statuses are as follows:

  • Sent: The letter has been sent by Parchment, email, or another delivery method.
  • Delivered: The letter has been made available to the recipient.
  • Downloaded: The letter was downloaded or sent to the institution's admission system.
  • Expired: The letter wasn't downloaded within the delivery window.
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