Track an individual transcript

userEducator Xello productXello 6-12 Time2 minutes

You can view and track the progress of requested transcripts you've sent to institutions. View information such as when the request was made, the transcript sent, and whether the institution has received or opened the transcript.

To see the progress of sent transcripts for an individual student:

  1. From your educator account, under Features, click College and select Document center.
    Educator account in Xello. In the left menu, Features is open. The College menu is also open and the cursor is selecting Document center.
    Click to enlarge
    Educator account in Xello. In the left menu, Features is open. The College menu is also open and the cursor is selecting Document center.
  2. Click the Sent tab to open the student list of transcripts that have been sent.
    Transcripts page in Xello with the Sent tab highlighted
    Click to enlarge
    Transcripts page in Xello with the Sent tab highlighted
  3. Browse the list or use the search bar to locate the student whose transcript you wish to view. From the right of their name, click the three dot icon and select Track progress.
    • This opens an action box with the student information, and the current point of the transcript’s journey.
    Transcript history for a student displayed. It states which institution the transcript was sent to, when it was requested, when it was sent, and when the transcript was delivered.
    Click to enlarge
    Transcript history for a student displayed. It states which institution the transcript was sent to, when it was requested, when it was sent, and when the transcript was delivered.

Transcript statuses are as follows:

  • Sent: The transcript has been sent via Parchment, email, or another delivery method.
  • Delivered: The transcript has been made available to the recipient.
  • Downloaded: The transcript was downloaded or sent to the institution’s admissions system.
  • Expired: The transcript wasn’t downloaded within the delivery window.

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